At Deepleen Inc, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which products purchased from deepleen.com may be returned or refunded.
Return Eligibility
Customers may request a return within 14 days of receiving their order, provided that the following conditions are met:
- The product is unused, unworn, and in its original condition
- Original packaging, tags, manuals, and accessories are included
- A valid proof of purchase or order confirmation is provided
Items that do not meet these conditions may not be eligible for a return or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Clearance or final sale items
- Products that have been used, damaged, or altered by the customer
- Items returned without prior authorization
Return Process
To initiate a return, please contact our customer support team with the following information:
- Your order number
- The reason for the return
- Photos of the product if it is damaged or defective
Once your request is reviewed and approved, we will provide instructions on how to return the product. Returns sent without prior authorization may not be accepted.
Refund Process
After the returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 5–10 business days, depending on your payment provider or bank processing times.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is:
- Damaged
- Defective
- Incorrect
In such cases, Deepleen Inc will arrange a replacement or cover the return shipping costs.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can investigate and resolve the issue promptly.
